Your Privacy,
Our Priority

Collection of Information

We will collect the following information from you:

• Name, username, gender, date of birth/age;
• Email address, postal address, telephone number;
• Your interests
• Account number, credit card number and expiry date, BVN
• Utility bill, passport photograph, signature, means of identification
• Merchant and acquirer Information

Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services that the Site has to offer. Information is collected electronically and manually when they visit our website and register to use any of our services.

Information is collected electronically with exchanges between your system or service provider's system and our system.

We collect your information manually when you complete our product and services registration forms in registering to use any of our services. Similar information is also collected when customers or visitors' visit our physical locations for inquiries or business relationships.

Use of this Information

We will use this information to:

• Administer your accounts with us;
• Process connections, orders, requests or applications submitted by you;
• Send you information about our products and services;
• Carry out marketing analysis and make general improvements to our Site;
• Obtain your views or comments on the services we provide;
• Respond to your inquiries and fulfil your requests;
• Inform you about important information regarding the Site, products or services for which you apply or may be interested in applying for, or in which you are already enrolled, changes to terms, conditions, and policies and/or other administrative information;
• Deliver marketing communications that we believe may be of interest to you, including, ads or offers tailored to you;
• Allow you to apply for products or services.
• Verify your identity and/or location, to allow access to your accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of the account and personal information;
• Allow you to participate in surveys and other forms of market research, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how personal information is used and shared;
• Business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns;
• For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements;
• Allow you to utilize features within our Sites by granting us access to information from your device such as contact lists, or geo-location when you request certain services

We shall use personal information to provide customer services and products

Based on the request of Governmental compliance bodies, our regulators, and judicial bodies We may disclose personal information.

We may also use personal information to advertise our products and offerings to you.

We only store data for the purpose which it was collected for. The retention period for Storage of data is also largely determined by Legal and Regulatory bodies.

Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you

Legal Basis for Processing

The legal grounds upon which we process your data include;

• User consent
• Contractual necessity
• Compliance with legal/regulatory obligations
• Legitimate business interests

Security of Data

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration

We run a secure security architecture from applications, software and processes to secure data from outsiders and abuse from insiders.

We use advanced tools to secure data at rest and data in transit.

We comply with a management system for business continuity, quality management, information security and payment cards

Only a few employees based on role-based access are permitted by the US to have access to personal information.

Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. We have also taken additional measures by ensuring our system complies with industry information security standards.

Data Retention Policy

We retain data according to the following schedule

• KYC/Identity data – 5 years post-account closure (regulatory requirement)
• Transaction data – 6 years
• Marketing preference data – Until user opts out
• General activity/logs – 12–24 months, depending on relevance

Sharing this Information

Certain services available on this Site are offered in conjunction with one or more of our business partners

The services shall include:

• Providing requested vendor service(s)
• Bookings
• Referrals were requested or permitted
• Receiving or making payments

For those services to be provided we provide some necessary details about you to our business partners. We tell you about this at the point we collect that information on the Site. Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Where personal information is transferred or processed outside Nigeria, EventPark AFRICA ensures appropriate safeguards are in place, including standard contractual clauses, data encryption, and compliance with applicable laws.

In addition, we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have permitted us to do so. You can tell us to stop this at any time by sending an email.

Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for prevention of fraud or other crime).

Customer Rights

• The right to request for your personal information.
• The right to access your data is held by us.
• The right to restrict the processing of your personal information
• The right to rectify your personal information.
• The right to erase personal information if there is no Legal or Regulatory requirement that this is held.

Your Choices

• Users can opt out of promotional emails and third-party communications
• Users may withdraw consent for data processing at any time
• User may request deletion of personal data by sending an email to dataprotection@eventpark.africa

Upon opting out of your data being processed or the deletion of personal data the following functionalities may be affected:

• Access to your account
• Ability to make or receive bookings
• Receipt of personalised recommendations
• Access to certain promotional offers or features that rely on your personal data

We will notify you in advance if any critical service functionality will be impacted by your request.

Information Automatically Collected from your Computer

We and our third-party service providers may collect and use other information in a variety of ways, including:

Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

Other technologies including pixel tags, web beacons, and clear GIFs: These may be used in connection with some Site pages, downloadable mobile applications and HTML-formatted email messages to measure the effectiveness of our communications, the success of our marketing campaigns, to compile statistics about usage and response rates, to personalize/tailor your experience while engaging with us online and offline, for fraud detection and prevention, for security purposes, for advertising, and to assist us in resolving account holders' questions regarding use of our Site.

Aggregated and De-identified Data: Aggregated and De-identified Data is data that we may create or compile from various sources, including but not limited to accounts and transactions. This information, which does not identify individual account holders, may be used for our business purposes, which may include offering products or services, research, marketing or analysing market trends, and other purposes consistent with applicable laws.

Through your browser or device: Certain information is collected by most browsers and/or through your device, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. We use this information to ensure Sites function properly, for fraud detection and prevention, and security purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

When you visit the Site we may store some information (commonly known as a "cookies") on your computer. Cookies are small files of information that use a unique identification tag and are stored on your device as a result of using the Site or other services we provide to you. Several cookies we use last only for the duration of your session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. A cookie helps you get the best out of the Site and helps us to provide you with a more customized and tailored service. We use cookies to:

• Save you having to re-enter your details each time you visit the Site
• Track how our Site is used and to improve and update our content
• Store your preferences
• Customize elements of the layout and/or content of the site for you
• Collect statistical information about how you use the site so that we can improve the site

You can refuse to accept these cookies and most devices and browsers offer their privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products and services. For example, we will not be able to recognize your device and you will need to answer a challenge question each time you log on. You also may not receive tailored advertising or other offers from us that may be relevant to your interests and needs.

Linking to Third Party Websites and Other Aggregation Websites

Linking to other sites

We may provide links to third party sites, which may include service providers or merchants. If you follow links to sites not affiliated or controlled by We, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

Using Other Aggregation Websites

Other companies offer aggregation websites and services that allow you to consolidate your financial account information from different sources (such as your accounts with us or with other financial institutions) so that you can view all your account information at one online location. To do this, an aggregation provider may request access to personal information, such as financial information, usernames and passwords. You should use caution and ensure that the aggregator company has appropriate policies and practices to protect the privacy and security of any information you provide or to which they are gaining access. We are not responsible for the use or disclosure of any personal information accessed by any company or person to whom you provide your Site username and password.

If you provide your Site username, password or other information about your accounts with us to an aggregation website, we will consider that you have authorized all transactions or actions initiated by an aggregation website using access information you provide, whether or not you were aware of a specific transaction or action. If you decide to revoke the authority you have given to an aggregation website, we strongly recommend that you change your password for the Site to ensure that the aggregation website cannot continue to access your account.

Updates to this Privacy Policy

This Policy is subject to change. Please review it periodically. If we make changes to the Policy, we will revise the 'last updated' date at the top of this Policy. Any changes to this Policy will become effective when we post the revised Policy on the Site. Your use of the Site following these changes means that you accept the revised Policy. You agree that it is your obligation to visit our Site from time to time and keep yourself abreast of any change or update that may be made to this Policy, and we are not obligated to notify you of any such change or update.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any inquiry relating to your personal information, you can do so by sending an email to us at support@eventpark.africa or write to us at our office at No25 Bankole Street, Pedro, Gbagada, Lagos.